Privacy Policy

Regal Respite Limited (Charity No. 1178534)
Last updated: 19/11/2025

1. Introduction

Regal Respite (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website (https://regalrespite.co.uk/) or interact with our services.

2. Who we are

Regal Respite Limited
Registered Charity in England & Wales: 1178534
Registered office: 34 Granville Street, Gateshead, NE8 4EH
Email: info@regalrespite.co.uk

We provide respite breaks and support to families facing illness, bereavement, disability and hardship.

3. Personal data we collect

We only collect information that is necessary for our charitable activities, communication and donation processing. This includes:

Information you give us directly

• First name

• Last name

• Email address

• Mobile phone number

• Donation/payment information (card details are processed securely by our payment provider and never stored on our servers)

Automatically collected data

• IP address

• Browser type, device type

• Cookies and similar technologies (see Cookie Policy)

For donations

When you make a donation, our secure payment gateway will collect:

• Billing name

• Billing address (if required)

• Card details (encrypted and handled directly by the payment processor)

• Gift Aid information (if you choose to provide it)

We do not receive or store your full credit/debit card number.

4. How we collect your information

• When you submit a form on our website

• When you email or contact us

• When you donate using our payment gateway

• When you sign up for updates

• When cookies automatically collect website-usage data

5. Why we use your personal data (Lawful bases)

We process your information for the following reasons:

a) Legitimate interests

• Responding to enquiries

• Managing applications for help

• Keeping accurate donor and supporter records

• Improving our website

b) Consent

• Email updates or marketing communications
  (You can withdraw consent at any time.)

c) Legal obligation

• Gift Aid audits (HMRC)

• Charity-compliance requirements

• Safeguarding obligations

d) Contract / service provision

• Processing your donation

• Providing services you have requested

6. How we use your information

We may use your data to:

• Contact you about your enquiry

• Process and acknowledge donations

• Manage Gift Aid claims

• Send updates (if you have opted in)

• Improve the security and operation of our website

7. Sharing your information

We may share your information with:

• Secure payment processors (e.g., Stripe, PayPal or similar – insert provider you use)

• IT service providers who host or manage our website

• HMRC (for Gift Aid)

• Regulators where legally required
  We never sell or rent your data.

Card details are encrypted and processed directly by the payment gateway, not by us.

8. Data retention

• Donor and Gift Aid records: 6 years (required by HMRC)

• General enquiries: usually up to 2 years

• Website analytics data: per cookie durations
  After this period, data is securely deleted or anonymised.

9. Your rights

You may:

• Request a copy of your data

• Ask us to correct or delete your data

• Withdraw consent

• Object to processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Security

We use appropriate technical and organisational measures to protect your data. Payment data is encrypted and handled by accredited third-party processors.

11. Changes to this policy

We may update this Privacy Policy occasionally. The latest version will always appear on our website.

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Cookie Policy

Regal Respite Limited (Charity No. 1178534)
Last updated: [insert date]

1. What are cookies?

Cookies are small text files stored on your device when you use our website. They help our site function and allow us to understand how visitors use it.

2. How we use cookies

We use the following types of cookies:

a) Essential cookies

Required for the website to function (security, form submissions, basic performance).
These cannot be switched off.

b) Analytics cookies

Used to understand visitor numbers, pages visited, and site performance (e.g., Google Analytics).

c) Functionality cookies

Remember preferences such as form details or settings.

We do not use advertising cookies unless they are later added (in which case this policy will be updated).

3. Typical cookies used

Update this list according to your actual setup:

4. Managing cookies

You can accept, decline or manage cookies through:

• Your browser settings

• Our cookie banner/consent tool upon first visit

Disabling some cookies may affect site performance.

5. Third-party cookies

Our payment gateway (e.g., Stripe/PayPal) may set its own cookies when processing a donation. These are outside our control. Please refer to their own privacy/cookie notices.

6. Changes to this policy

We may update this policy as required. New versions will appear on this page.

7. Contact us

For questions about cookies or privacy, contact: info@regalrespite.co.uk